1 1

Sunsynk 16KW Single Phase Sunsynk Max Hybrid Inverter

Sunsynk 16KW Single Phase Sunsynk Max Hybrid Inverter

R 47,999.00
R 42,999.00 R 47,999.00
Sold out
Tax included. Shipping calculated at checkout.
Sunsynk Inverter: The Ultimate 16kW Power Management Solution \n \nUnlock the pinnacle of low-voltage inverter technology with the Sunsynk inverter. As the most powerful inverter of its kind globally, Sunsynk...
20 people are viewing this right now

Vendor: Solar Energy Assist
Category: simple
Tags:

Shipping Policy

Order Processing & Delivery Schedule

Once you place an order on our website, our team will begin processing it. To help you plan your purchase, please note the following schedule:

Cut Off - 2 PM South African Standard Time

Order Handling Time - 0–2 Days (Mondays - Fridays)

Transit Time - 3–5 Days (Mondays - Fridays)

Keeping You Informed

You’ll receive email updates at every stage of the process, so you’re always in the loop about your order's status.

Post-Dispatch Communication

Once your order has shipped, we’ll send you a tracking number and a link to track your order in real-time. Our customer service team is available if you need any assistance.

Order Confirmation

After we receive your order and payment, you will receive an Order Confirmation Email with the details of your purchase. Once the order ships, you will receive a Tracking Number and a link to track your package.

Shipping Locations

We only ship within South Africa. Please provide a physical address as we do not accept PO Box addresses for delivery.

Lost Packages

If your package is marked as delivered but you haven't received it, please follow these steps:

  • Verify the shipping address to ensure it's correct.
  • Check all possible delivery locations at your residence.
  • Ask your neighbors or family members if they accepted the package on your behalf.
  • Contact the respective courier with the tracking number to follow up.

If your package is officially declared lost, contact us immediately with your order number. We will either reship your order or issue a refund, depending on your preference.

The item has never been received

Customers can contact us by email if they have never received the item. We will contact our shipping department and delivery agent to find out the status of the product.

Undelivered packages:

Undelivered packages incur a fee for shipping and handling. Please note the storage period of seven days. Fees are charged thereafter. Unpaid charges are forwarded to a debt collection service.

Delivery delays:

In the event of delivery delays, we will contact you as soon as possible. We aim to deliver your order as quickly as possible. Extensive delays entitle you to cancel your purchase.

Changes to delivery address:

If you need to change the shipping address after the order has been shipped, please contact us directly as soon as possible. Please note that address changes may not always be possible, depending on the stage of delivery.

Incorrect address

If your order is returned to us due to an incorrect address provided at checkout, you will be responsible for any additional shipping costs.

Please Note

Our delivery schedule excludes weekends and public holidays. If there are any unforeseen delays, we will notify you and work to minimize any inconvenience.

Delivery Fee

  • Free Delivery for Orders above R5000

Carriers

We work with the following trusted carriers to ensure fast and reliable delivery:

  • The Courier Guy
  • RAM
  • Fast Way Couriers South Africa
  • Courier It

Contact Us

  • Store Name: Solar Energy Assist
  • Trade Name: Solar Energy Assist PTY Ltd
  • Registration Number: 2018/281231/07
  • VAT  : 4210306132
  • Business Address:
    Springfield Office Park, 109 Jip De Jager Dr, Bellville, 7530
  • Email: sales@solarenergyassist.store
  • Phone: +27 (21) 516-0031
  • Operating Days/Hours: Monday - Friday, 8:00 AM - 4:30 PM (SAST)

Return Policy

Return Notification and Process

To begin the return process for an item purchased from Solar Energy Assist, please contact us at sales@solarenergyassist.store within 30 days of your purchase date. If your return involves a damaged or defective item, we may ask you to provide photographs to help us assess the issue.

Responsibility for Return Costs

Change of Mind: If you decide to return a product simply because you’ve changed your mind, you will be responsible for all return shipping costs.

Faulty or Damaged Items: If the product you received is faulty or damaged, Solar Energy Assist will cover the return shipping costs.

Return Handling

Please do not return items directly to the manufacturer. All returns must first be authorized by Solar Energy Assist . Replacements, refunds, or credits will only be processed once we have inspected the returned item at our warehouse.

Handling/Restocking Fee

For items returned due to a change of mind, a 15% handling/restocking fee will be deducted from your refund.

Damaged or Defective Goods

If you receive an item that is damaged or defective, we will replace it if stock is available. If a replacement is not possible, a full refund will be issued for the affected product.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Lost parcels

If your package is marked as delivered but you haven't received it, please follow these steps:

  • Verify the shipping address to ensure it's correct.
  • Check all possible delivery locations at your residence.
  • Ask your neighbors or family members if they accepted the package on your behalf.
  • Contact the respective courier with the tracking number to follow up.

If your package is officially declared lost, contact us immediately with your order number. We will either reship your order or issue a refund, depending on your preference.

Return address

  • Springfield Office Park, 109 Jip De Jager Dr, Bellville, 7530

Conditions for Returns

All returned items must be unused and in their original packaging. We cannot process refunds for products that show signs of use, wear, or any modification.

Shipping Considerations

Please note that delivery times for exchanged products may vary depending on your location. For items valued over R450, we recommend using a trackable shipping service or purchasing shipping insurance. While we do our best, Solar Energy Assist cannot guarantee that we will receive your returned item.

Refund Processing

Refunds, where applicable, will be processed within 72 hours after receiving the returned item.

Order Modifications/Cancellations

We understand that circumstances may change, which is why we offer a 24-hour window for order modifications or cancellations. Simply reach out to us at sales@solarenergyassist.store, and if your order has not entered the fulfillment process, we will accommodate your request without any hassle.

Dedicated Customer Support

Our dedicated customer service team is here to assist you every step of the way. Whether you have questions about returns, need assistance with an exchange, or want to inquire about your order, you can reach us here:

  • Store Name: Solar Energy Assist
  • Trade Name: Solar Energy Assist PTY Ltd
  • Registration Number: 2018/281231/07
  • VAT  : 4210306132
  • Business Address:
    Springfield Office Park, 109 Jip De Jager Dr, Bellville, 7530
  • Email: sales@solarenergyassist.store
  • Phone: +27 (21) 516-0031
  • Operating Days/Hours: Monday - Friday, 8:00 AM - 4:30 PM (SAST)
View full product details
Sunsynk Inverter: The Ultimate 16kW Power Management Solution \n \nUnlock the pinnacle of low-voltage inverter technology with the Sunsynk inverter. As the most powerful inverter of its kind globally, Sunsynk boasts an astounding maximum output power of 16kW and a battery charge current of 275A. It redefines energy management, enabling you to effectively control power flow from diverse sources like solar panels, the main power grid, and generators, storing and releasing power when you need it most. Take your energy management to unprecedented heights with Sunsynk. \n \nKey Features: \n
    \n
  1. Wi-Fi or GSM Monitoring: Stay connected to your power system with the choice of Wi-Fi or GSM monitoring. Keep a watchful eye on your energy production, consumption, and system performance from anywhere.
    2. \n
  2. Visual Power Flow Screen: Sunsynk inverter offers a user-friendly visual power flow screen, providing you with clear insights into your energy flows and usage.
    3. \n
  3. Parallel/Multi Invert Function: Achieve even greater power capacity by paralleling multiple inverters in both grid-tied and off-grid configurations. Sunsynk’s flexibility adapts to your growing energy needs.
    4. \n
  4. Versatile Compatibility: Sunsynk inverter seamlessly integrates with main electrical grid voltages and power generators, offering you a range of power sources to choose from.
    5. \n
  5. Self-Consumption and Grid Feed-In: Optimize your energy usage with the ability to self-consume and feed excess power back into the grid, allowing you to maximize your energy savings.
    6. \n
  6. Auto Restart: Sunsynk automatically restarts when AC power is recovering, ensuring that your system remains operational even after power interruptions.
    7. \n
  7. Auto Earth Bond Feature: An integrated relay allows for automatic earth bonding, enhancing the safety and reliability of your system.
    8. \n
  8. Fully Programmable Controller: Customize your system with a fully programmable controller, tailoring your power management to your unique requirements.
    9. \n
  9. Multiple Operation Modes: Sunsynk inverter offers configurable operation modes, including on-grid, off-grid, and uninterruptible power supply (UPS), providing versatility for different scenarios.
    10. \n
  10. Battery Charging Customization: Fine-tune battery charging parameters based on your specific application, ensuring optimal battery performance.
    11. \n
  11. High Efficiency: With a max efficiency of 97.6%, Euro Efficiency of 97%, and MPPT Efficiency of 99.9%, Sunsynk maximizes your energy utilization while minimizing waste.
    12. \n
\nSunsynk inverter Specs: \n
    \n
  • Battery Input Data: \n
      \n
    • Battery Type: Lead-acid or Lithium-ion
      • \n
    • Battery Voltage Range: 43~60V
      • \n
    • Max. Charging Current: 275A
      • \n
    • Max. Discharging Current: 300A
      • \n
    • Charging Curve: 3 Stages / Equalization
      • \n
    • External Temperature Sensor: Yes
      • \n
    • Charging Strategy for Li-Ion Battery: Self-Adaptation to BMS
      • \n
    \n
    • \n
  • PV String Input Data: \n
      \n
    • Max. DC Input Power: 18,000W
      • \n
    • Max PV Input Voltage: 450V
      • \n
    • MPPT Range: 250V~450V
      • \n
    • Start-up Voltage: 150V
      • \n
    • PV Input Current: 22A + 22A
      • \n
    • Max PV Isc: 26A + 26A
      • \n
    • No. of MPPT / Strings Per MPPT: 3/2
      • \n
    \n
    • \n
  • AC Output Data: \n
      \n
    • Max. On-Grid AC Power: 16,000W
      • \n
    • Max. Off-Grid AC Power: 13,000W
      • \n
    • Peak Power (off-grid): 2 times of rated power, 10 seconds
      • \n
    • AC Output Rated Current: 65A
      • \n
    • Max AC Current: 70A
      • \n
    • Max Continuous AC Passthrough: 200A
      • \n
    • Frequency Range: 45Hz ~ 55Hz
      • \n
    • Voltage Range: 211V ~ 264V
      • \n
    • Grid Type: Single-Phase
      • \n
    • Current Harmonic Distortion: THD<3%(Linear load<1.5%)
      • \n
    \n
    • \n
\nProtection and Certifications: \n \nSunsynk inverter is equipped with a range of protection features, including integrated PV input lightning protection, anti-islanding protection, PV string input reverse polarity protection, insulation resistor detection, residual current monitoring unit, output over current protection, and surge protection. It adheres to various safety and grid regulations, including VDE 0126, AS4777, NRS2017, and more, ensuring compliance with international standards.