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Freedom Won eTower e5000 100Ah 5kW 52V LiFePO4 Battery

Freedom Won eTower e5000 100Ah 5kW 52V LiFePO4 Battery

R 17,999.00
R 15,999.00 R 17,999.00
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Modular LiFePO4 energy storage from your trusted high performance battery partner. The following specifications pertain to the Freedom Won eTower modular stackable battery, designed for smaller residential and light commercial...
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Vendor: Sunshare Solar
Category: simple
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Shipping Policy

Order Processing & Delivery Schedule

Once you place an order on our website, our team will begin processing it. To help you plan your purchase, please note the following schedule:

Cut Off - 2 PM South African Standard Time

Order Handling Time - 0–2 Days (Mondays - Fridays)

Transit Time - 3–5 Days (Mondays - Fridays)

Keeping You Informed

You’ll receive email updates at every stage of the process, so you’re always in the loop about your order's status.

Post-Dispatch Communication

Once your order has shipped, we’ll send you a tracking number and a link to track your order in real-time. Our customer service team is available if you need any assistance.

Order Confirmation

After we receive your order and payment, you will receive an Order Confirmation Email with the details of your purchase. Once the order ships, you will receive a Tracking Number and a link to track your package.

Shipping Locations

We only ship within South Africa. Please provide a physical address as we do not accept PO Box addresses for delivery.

Lost Packages

If your package is marked as delivered but you haven't received it, please follow these steps:

  • Verify the shipping address to ensure it's correct.
  • Check all possible delivery locations at your residence.
  • Ask your neighbors or family members if they accepted the package on your behalf.
  • Contact the respective courier with the tracking number to follow up.

If your package is officially declared lost, contact us immediately with your order number. We will either reship your order or issue a refund, depending on your preference.

The item has never been received

Customers can contact us by email if they have never received the item. We will contact our shipping department and delivery agent to find out the status of the product.

Undelivered packages:

Undelivered packages incur a fee for shipping and handling. Please note the storage period of seven days. Fees are charged thereafter. Unpaid charges are forwarded to a debt collection service.

Delivery delays:

In the event of delivery delays, we will contact you as soon as possible. We aim to deliver your order as quickly as possible. Extensive delays entitle you to cancel your purchase.

Changes to delivery address:

If you need to change the shipping address after the order has been shipped, please contact us directly as soon as possible. Please note that address changes may not always be possible, depending on the stage of delivery.

Incorrect address

If your order is returned to us due to an incorrect address provided at checkout, you will be responsible for any additional shipping costs.

Please Note

Our delivery schedule excludes weekends and public holidays. If there are any unforeseen delays, we will notify you and work to minimize any inconvenience.

Delivery Fee

  • Free Delivery for Orders above R5000

Carriers

We work with the following trusted carriers to ensure fast and reliable delivery:

  • The Courier Guy
  • RAM
  • Fast Way Couriers South Africa
  • Courier It

Contact Us

  • Store Name: Solar Energy Assist
  • Trade Name: Solar Energy Assist PTY Ltd
  • Registration Number: 2018/281231/07
  • VAT  : 4210306132
  • Business Address:
    Springfield Office Park, 109 Jip De Jager Dr, Bellville, 7530
  • Email: sales@solarenergyassist.store
  • Phone: +27 (21) 516-0031
  • Operating Days/Hours: Monday - Friday, 8:00 AM - 4:30 PM (SAST)

Return Policy

Return Notification and Process

To begin the return process for an item purchased from Solar Energy Assist, please contact us at sales@solarenergyassist.store within 30 days of your purchase date. If your return involves a damaged or defective item, we may ask you to provide photographs to help us assess the issue.

Responsibility for Return Costs

Change of Mind: If you decide to return a product simply because you’ve changed your mind, you will be responsible for all return shipping costs.

Faulty or Damaged Items: If the product you received is faulty or damaged, Solar Energy Assist will cover the return shipping costs.

Return Handling

Please do not return items directly to the manufacturer. All returns must first be authorized by Solar Energy Assist . Replacements, refunds, or credits will only be processed once we have inspected the returned item at our warehouse.

Handling/Restocking Fee

For items returned due to a change of mind, a 15% handling/restocking fee will be deducted from your refund.

Damaged or Defective Goods

If you receive an item that is damaged or defective, we will replace it if stock is available. If a replacement is not possible, a full refund will be issued for the affected product.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Lost parcels

If your package is marked as delivered but you haven't received it, please follow these steps:

  • Verify the shipping address to ensure it's correct.
  • Check all possible delivery locations at your residence.
  • Ask your neighbors or family members if they accepted the package on your behalf.
  • Contact the respective courier with the tracking number to follow up.

If your package is officially declared lost, contact us immediately with your order number. We will either reship your order or issue a refund, depending on your preference.

Return address

  • Springfield Office Park, 109 Jip De Jager Dr, Bellville, 7530

Conditions for Returns

All returned items must be unused and in their original packaging. We cannot process refunds for products that show signs of use, wear, or any modification.

Shipping Considerations

Please note that delivery times for exchanged products may vary depending on your location. For items valued over R450, we recommend using a trackable shipping service or purchasing shipping insurance. While we do our best, Solar Energy Assist cannot guarantee that we will receive your returned item.

Refund Processing

Refunds, where applicable, will be processed within 72 hours after receiving the returned item.

Order Modifications/Cancellations

We understand that circumstances may change, which is why we offer a 24-hour window for order modifications or cancellations. Simply reach out to us at sales@solarenergyassist.store, and if your order has not entered the fulfillment process, we will accommodate your request without any hassle.

Dedicated Customer Support

Our dedicated customer service team is here to assist you every step of the way. Whether you have questions about returns, need assistance with an exchange, or want to inquire about your order, you can reach us here:

  • Store Name: Solar Energy Assist
  • Trade Name: Solar Energy Assist PTY Ltd
  • Registration Number: 2018/281231/07
  • VAT  : 4210306132
  • Business Address:
    Springfield Office Park, 109 Jip De Jager Dr, Bellville, 7530
  • Email: sales@solarenergyassist.store
  • Phone: +27 (21) 516-0031
  • Operating Days/Hours: Monday - Friday, 8:00 AM - 4:30 PM (SAST)
View full product details
Modular LiFePO4 energy storage from your trusted high performance battery partner. The following specifications pertain to the Freedom Won eTower modular stackable battery, designed for smaller residential and light commercial applications with options of 1,2,3, or 4 modules in a tower per system. \n \nPlease download full specifications sheet here. \n \nSpecifications \n \nTotal Energy Capacity [kWh]: 5. \nEnergy, 80% DoD [kWh]: 1. \nEnergy, 90% DoD [kWh]: 1. \nCurrent Capacity [Ah]: 100. \nMax/Cont. Charge Current [A]: 80/70. \nMax/Cont. Charge Power [kW]: 4,2/3,6 . \nMax/Cont. Discharge Current [A]: 100/90 . \nMax/Cont. Discharge Power [kW]: 5,2/4,7 . \nMax Recommended Inverter Total Rated Power (cont.) [kVA]: 5kVA . \nNominal Voltage [V]: 52V, to suit 48V Inverters, min 47V, max 56V *do not connect modules in series \nCombined weight [kg]: 45. \nDimensions when e5000 placed horizontally front to rear Single unit with pedestal (HxWxD)(mm): 247x460x463. \nDimensions exclude busbars on front Single unit without pedestal (HxWxD)(mm): 222x440x443. \nWarranty: 10 years limited warranty. \nDesign Life: 4 >15 years. \nPackaging: One e5000 per cardboard box complete with above included accessories. \nCertificate of Compliance: UN 38.3 / IEC 62619. \nGeneral Data \n \nEnclosure Steel – painted white, rated for indoor use only, out of direct sun and away from other heat sources. \nDC Connection – Integrated Terminals on Front 2 x M6 bolts each for positive and for negative terminals for DC leads to inverter and busbars for connection of parallel e5000’s in tower or rack configuration. \nCommunication and Control Interfaces (See manual for further details) \n \nCAN Bus (RJ45 Socket x 1) – for interfacing with compatible inverters and system controllers (the eTower is fully compatible with all common CAN bus compatible brands). \nRS485 (RJ45 Socket x 1) – for interfacing with the Voltronics Axpert range of inverters equipped with a RS485 lithium battery interface and the applicable firmware. \nRS232 (RJ45 Socket x 1) – for interfacing with a PC for firmware and setting updates (only by Freedom Won technicians). \nRS485 (RJ45 x 2) – for the communication connection of parallel batteries up to four in tower. \nDigital Outputs x 2 – for controlling external relays based on pre-set functions. \nProtection Internal electronic protection including overcurrent, cell under and over voltage, temperature out of range, weak cell detection, minimum SOC control, active voltage based charge current limiting. *do not short circuit or connect in reverse polarity! \nIncluded Accessories \n \nPlastic pedestal for tower stacking (cleats for 19” rack not included but available from Freedom Won if required). \nDC cables standard 1,8m long in 35mm2 single core with M6 terminal lugs on one end, red for positive and black for negative. \nInterconnecting tower busbars drilled and cut to length for single tier jumps using tower pedestals, with heat shrink covering, red for positive and black for negative. \nInterconnecting RS485 parallel battery communication cables for interconnecting the tower modules ‘communication RJ45 sockets (standard ethernet cables may also be used). \nInverter interface CAN Bus cable at 1,8m length for connecting compatible CAN bus equipped Victron inverters. \nInverter interface CAN Bus cable at 1,8m length for connecting compatible CAN bus equipped Type 1 inverters e.g. Sunsynk, Growatt, Solis, Goodwe (see Freedom Won Interfacing Guide for full details). \nInverter interface RS485 cable at 1,8m length for connecting Voltronic/Axpert Inverters